Before you begin:
1. Please make sure to have a copy of your Product Key, as it will be required during the Registration process.
2. A link to download the latest Thirtyseven4 EPS 5.3 is available on our Downloads page.
3. Please note you can always take advantage of our Knowledge Base articles or email our technical support team at support@thirtyseven4.com for additional installation tips and procedures.
4. The system you select to host the EPS 5.3 Console must be configured to have a static ip address.
5. All other antivirus software and security applications must be properly removed prior to installing the EPS 5.3 Console.
6. Before installing the EPS 5.3 Console make sure to verify the the Operating System of the system you are installing on is Supported. You can do that here.
7. To take advantage of all the deployment options available in EPS 5.3, the following Windows services must be Started and their Startup Type set to Automatic: Computer Browser and Windows Installer.
Installation procedure:
1. Download and run the EPS 5.3 setup file.
2. After running the file, the screen below will appear as the system extracts the files for installation. The title bar of this window may display the words “Not responding” (this is normal depending on what other applications and processes are currently running). Let the extraction continue until finished.
3. After successful extraction, a Welcome screen will be displayed.
Click “Next” to continue.
4. The next screen displays the Thirtyseven4 End User License Agreement. You will have to scroll down and click ‘I Agree’ to continue.
Click “Next”.
5. The next screen will ask you where you’d like the EPS 5.3 Console installed. The default location will on the C:\ drive but you can install the Console to any desirable drive (ie. D:\, etc.)
Click “Next”
6. If you are installing the EPS 5.3 as an upgrade on the same server hosting your existing Console, the installation wizard will detect the existing Console setup and display the following prompt during installation:
Please note: This screen will not appear if you are installing EPS 5.3 fresh.
Click “Yes” to proceed with the Multiserver installation. In Multiserver installation mode a user will have up to 30 days to complete the migration of their existing clients to the new client.
7. The next screen prompts you to select what web service you’d like to use. If IIS is not properly configured, the IIS option will not be available. We recommend using the built-in Apache Web Service option.
Select a Web Server Installation option and click “Next”
8. The next two screen ask for port assignments. For these options, we highly recommend proceeding with the defaults. However, if the default ports are already being used in your network, you can configure any unused ports.
Click “Next”.
Click “Next”
9. The next screen will ask you to assign an Administrator password and a Client password. The passwords can’t be the same. Also, it is very important that you retain these passwords. If your Administrator password is lost, the only method for retrieval is to make a request to the Thirtyseven4 Support Team. They will respond with the next steps and the files they will require to complete the retrieval.
Click “Next”
10. After clicking Next, the installation will process and both the Thirtyseven4 EPS 5.3 Console and the EPS 5.3 Client will get installed. Upon successful installation, you will be given the opportunity to perform the initial update via the Update Manager.
Click “Finish”.
Once completed, you will be asked to configure the Update Manager and Register your product key.
Things to Note:
1. The new EPS 5.3 webpage will be accessible on either port 8088 or 9098 depending on how you set up the installation.
2. After finishing the install and activating your license, we recommend that you wait a couple minutes prior to kick starting the Update Manager download to avoid a possible license activation error.
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